Question 1

Do I need to be an experienced runner or triathlete?

Accepted Answer

Not at all! Most of our athletes are complete beginners. Whether you've never run before or you're coming back after a long break, we'll meet you exactly where you are.

Question 2

How does the coaching actually work?

Accepted Answer

Once you sign up, we'll have an initial call to understand your goals, fitness level, and schedule. From there, we'll create your personalised plan on the training platform. You'll train at your own pace with our ongoing support via augo and regular video check-ins.

Question 3

What if I need to change my plan mid-week?

Accepted Answer

Life happens! Just message us and we'll adjust your sessions. Flexibility is a core part of our coaching approach — your plan should work around your life, not the other way around.

Question 4

Can I cancel at any time?

Accepted Answer

Yes, there are no long-term contracts. You can cancel at any time. We want you to stay because you're getting results, not because you're locked in.

Question 5

Do you coach triathlon as well as running?

Accepted Answer

Absolutely. We coach both running (from 5K to marathon) and triathlon (sprint to 70.3 distance). If you're interested in multi-sport, we'll help you balance swim, bike, and run training.

Question 6

What platform do you use for training plans?

Accepted Answer

We use Final Surge to plan and deliver your training sessions, and augo for day-to-day communication and feedback collection. Both platforms connect seamlessly with major wearables and apps like Garmin, Apple Watch, COROS, and Strava — so all your data stays in sync.